Website terms

§ 1. General provisions

1. These Terms set out the rules for using the Tricho-Assist website and the rules for providing services by electronic means, in accordance with the Polish Act of 18 July 2002 on providing services by electronic means.
2. The Service Provider and owner of the Website is GIT - Grzegorz Waletko, ul. gen. Mariusza Zaruskiego 29D/2, 81-577 Gdynia, Poland, NIP (Polish tax identification number): 641 214 83 99, email: admin@tricho-assist.pl.
3. The Terms are made available free of charge, in a form that allows them to be downloaded, saved and printed.
4. Using the Website constitutes acceptance of these Terms.
5. In matters not governed by these Terms, generally applicable law applies, in particular the Polish Civil Code, the Polish Act on providing services by electronic means and the GDPR (Regulation (EU) 2016/679).

§ 2. Definitions

• Website - the Tricho-Assist information website, together with all its subpages.
• Service Provider - GIT - Grzegorz Waletko, the entity identified in § 1(2).
• User - any person using the Website.
• Electronic Service - a service provided by the Service Provider on the Website without the simultaneous presence of the parties.
• Contact Form - a tool on the Website that allows an enquiry to be sent to the Service Provider.
• Application - the Tricho-Assist clinic software, made available under a separate agreement and separate terms - PDF, opens in a new tab.

§ 3. Types and scope of the services provided on the Website

1. The Service Provider provides the following services on the Website free of charge:
   • publishing information about the Tricho-Assist system, its features, partnership terms and pricing,
   • publishing material in the News section,
   • allowing an enquiry to be sent through the Contact Form.
2. Using the Website does not require registration or setting up an account.
3. The content presented on the Website is provided for information only and does not constitute an offer within the meaning of Article 66 § 1 of the Polish Civil Code.
4. Material in the News section concerns record keeping and how a clinic organises its work. It does not constitute medical advice or therapeutic recommendations.

§ 4. Technical requirements

1. To use the Website you need an internet connection, an up-to-date web browser, and cookies and JavaScript enabled.
2. The Website may work in older or less common browsers, but the Service Provider does not then guarantee that it will work correctly.
3. The Service Provider is not liable for problems arising from the configuration of the User’s hardware or software, or for the quality of the User’s internet connection.

§ 5. Conclusion and termination of the contract

1. The contract for the service of viewing the content of the Website is concluded when the User opens any page of the Website and is terminated when the User leaves it.
2. The contract for the Contact Form service is concluded when the enquiry is sent and is terminated when a reply is given or the correspondence ends.
3. The User may stop using the Website at any time, without giving a reason and without incurring any costs.
4. The services on the Website are provided free of charge, so no payment obligation arises on the part of the User.

§ 6. Obligations of the User

1. The User is obliged to use the Website in accordance with the law and with accepted standards of conduct.
2. Providing unlawful content is prohibited, in particular content that infringes the rights of third parties.
3. Any action that disrupts the operation of the Website or that seeks to gain unauthorised access to its resources is prohibited.
4. Patient personal data and other health-related data must not be sent through the Contact Form.

§ 7. Complaints

1. Complaints about the operation of the Website should be sent to admin@tricho-assist.pl.
2. A complaint should include the contact details of the person making it, a description of the problem and the date on which it occurred. Attaching a screenshot speeds up the handling of the complaint.
3. The Service Provider handles complaints within 14 working days of receiving them and sends the reply to the email address of the person making the complaint.
4. A User who is a consumer may use out-of-court means of handling complaints and pursuing claims, including the EU ODR platform.

§ 8. Liability

1. The Service Provider exercises due care to keep the Website running continuously and securely, and to keep the information presented on it up to date.
2. The Service Provider reserves the right to temporary interruptions in access to the Website, in particular for maintenance work.
3. The Service Provider is not liable for damage resulting from interruptions in access to the Website caused by failures, force majeure, attacks on the infrastructure or problems on the part of internet service providers.
4. The terms for using the Application, including the financial terms, the trial period and the rules on termination, are set out in a separate agreement and in the Application terms - PDF, opens in a new tab. Pricing information presented on the Website is provided for information only.

§ 9. Copyright

1. The content of the Website, including the text, graphics, logos, page layout and code, is the property of the Service Provider or is used under licence, and is protected under the Polish Act of 4 February 1994 on copyright and related rights.
2. Copying, reproducing and distributing material from the Website for commercial purposes requires the written consent of the Service Provider.
3. Material from the News section may be quoted within the limits of permitted use under Polish copyright law, provided the source is stated.

§ 10. Personal data

1. The controller of the personal data collected on the Website is the Service Provider.
2. The rules for processing data and using cookies are set out in the Website privacy policy.
3. Patient personal data processed in the Application by a trichology clinic is covered by separate documentation; in that respect the clinic is the controller.

§ 11. Changes to the Terms

1. The Service Provider reserves the right to amend the Terms, in particular if the scope of the services on the Website or the law changes.
2. The amended Terms apply from the day they are published on the Website. The current version and the effective date are given at the top of the document.
3. An amendment to the Terms does not affect the rights acquired by Users before it came into force.

§ 12. Final provisions

1. The law applicable to relations arising from the Terms is Polish law.
2. Disputes are settled by the common court having jurisdiction under the general provisions, subject to the rules on consumer protection.
3. The invalidity of any provision of the Terms does not affect the validity of the remaining provisions.